NEW PATIENT FAQs
What is the cost of becoming a patient member? What is included in each of the Wellness Programs?
Please refer to the WELLNESS PROGRAMS -ENROLLMENT page and all FAQ sections for details.
Can I talk with Dr. Caccopola before enrolling?
Yes, but first, we recommend completing the FREE ONLINE HEALTH ASSESSMENT (under LEARN MORE tab.) The link will bring you to LivingMatrix Functional Medicine site to create a HIPAA-compliant profile. There is no obligation to enroll as a patient member with its completion.
Within 1-2 business days, Dr. Caccopola will email her response, which includes a generalized Functional Medicine approach to your reported symptoms, as well as, an initial recommendation on Wellness Programs.
After completing the Free Online Health Assessment, we recommend all patients take advantage of a FREE 15-min Phone Session with Dr. Caccopola before enrolling. This phone session can usually be scheduled via phone or email quite readily. It provides an opportunity for you to ask questions and determine if Heightened Health is a good fit for your medical needs.
What is a "DISCOVERY CONSULTATION"?
Even after receiving feedback to Online Health Assessment and 15-min phone session, some prospective patients still desire a more in-depth, face-to-face medical consultation to obtain a clearer sense of our physician's approach to their specific medical conditions before enrolling as an active member. Go to WELLNESS PROGRAMS AND ENROLLMENT subpage for details.
I'm ready to enroll. How do I become a member of Heightened Health?
Go to the WELLNESS PROGRAMS AND ENROLLMENT subpage (under "LEARN MORE" tab.) Click on the desired Wellness Program. If you haven't completed your Free Online Health Assessment or spoken with Dr. Caccopola yet, we recommend doing so before enrolling.
A valid bank account for ACH withdrawal is required (credit cards are also accepted, but not preferred). Your account will not be charged until your first appointment.
Multiple family members can be enrolled into the same Wellness Program but please call us directly to enroll family members into different programs. Family discounts are available.
Do you offer membership discounts to families?
Yes. Families are defined as 2 or more relatives living within the same household, who are registered under a single payer account. Initial enrollment fees for families are capped at $500.00.
In addition, family members who are enrolled will receive a $5 monthly discount on the Wellness Promotion Program, and $10 monthly discount on the Wellness Transformation Program
I just enrolled. When can I schedule my first appointment?
After enrollment, an on-boarding email with instructions to complete your New Patient Medical History Forms will be sent to you. These forms must be completed before we can schedule your New Patient History and Physical.
How long are appointments?
New Patient History and Physical appointments are typically 90 minutes for adults and 75 minutes for children. The last 15 minutes of each appointment are reserved for visit summary, treatment recommendations, supplement/medication fulfillment, and lab draw.
As our New Patient visits are quite comprehensive, we do not routinely perform gynecological exams during these times. If you are in need of routine gynecological/breast exam, please let us know so we can schedule a dedicated visit.
Other Wellness-based exam (ex: follow-up to the Initial New Patient Exam) are typically 45 min and includes the review of initial, comprehensive blood work and execution of your health action plan.
Other wellness-based exams can range from 15-75 minutes, depending on acuity and complexity. Again, the last 5 -10 minutes of each appointment are reserved for visit summary, treatment recommendations, supplement/medication fulfillment, lab draw, and check out.
Annual History and Physicals for established patients are typically 45-60 min.
Is my doctor really on-call 24/7?
Yes, our healthcare professional is available 24/7 for ongoing Wellness Exam support for established patients of Heightened Health. Urgent/emergent medical issues will be referred to Emergency Room or Urgent Care. There may be times that Patient cannot contact our Practice healthcare professional due to vacations or illness, or due to technical defects with either Patient’s or Practice’s electronic communication equipment. Should our Practice healthcare professional become unavailable, the Patient must call 9-1-1 and/or seek emergency medical attention.
The practice will try to accommodate sick visits within the same or next available business day. Please call the office to provide advanced notice. Our thoughtfully planned schedule is not conducive to walk-in visits.
How can I contact my doctor for non-urgent issues?
Once you are an established patient, you will be invited to connect to our secure, HIPAA-compliant, mobile-friendly, patient portal, ElationPassport. You can then readily communicate with Dr. Caccopola for non-urgent issues via ElationPassport. These may include brief questions about your health, medication refills, and non-urgent appointment requests.
Our healthcare professional will make every effort to respond within 24 hrs unless a weekend, vacation, holiday, or other situation prevents a timely reply. If you have an urgent need, please call the office directly at (847) 868-0484.
How can I get my medications refilled?
Once you are an active member, medication refill requests can be submitted via our HIPAA-compliant, mobile-friendly, patient portal called Elation Passport. Our healthcare professional makes every effort to complete your request within the same or next business day unless a weekend, vacation, holiday, or other situation prevents a timely reply. After-hours telephone requests for routine medication refills will not be granted.
Do you treat chronic pain?
Our healthcare professional does not manage chronic pain medications. She treats chronic pain with the integrative, non-pharmacological approaches. If you are in need of chronic pain management through the use of controlled substances, like narcotics, she will refer you to the appropriate pain specialist.
Do you treat mental health conditions?
Our healthcare professional does not manage controlled substances related to mental health conditions, such as ADD/ADHD, Anxiety, Bipolar, Major Depression, or Substance Abuse.
Do you provide routine childhood vaccinations?
Due to our reduced patient panel, we do not carry routine childhood immunizations. Many of our pediatric patients choose to have a separate pediatrician to administer routine vaccinations during age-appropriate wellness visits. Please call if you have further questions.
Do you provide emergency medical care and treatment?
No. Our healthcare professional does not provide diagnosis or treatment of urgent, emergent or life-threatening conditions; We recommend calling 9-1-1 or going directly to the nearest emergency room.
Do you perform surgery?
No. If you are in need a surgical procedure, you will be referred to the appropriate surgical specialist for evaluation.
Do you round on patients in the hospital, assisted living, rehabilitation, or nursing home facilities?
Our healthcare professional is committed to an office-based practice only. However, the Practice partners with excellent hospitalists, specialty groups, and staff physicians, with whom we can coordinate your care.
Do you work with small businesses that want to provide health care to their employees?
Yes. Please call to discuss with the Practice directly.